FAQ'S

How long is party hire duration? 

Our hire duration is 2 nights hire. Set up Fridays & collections are on Sundays

 

Do you cover our area?

Cozy dreams covers all villages and towns around Suffolk area. Cozy Dreams provides delivery,  set ups within your hire package. We travel to most areas and location mileage quote will be provided with in your package party quote. 

 

What age  is suitable for the teepee Tents and how much space does each tent require?

​Our teepee tents are not suitable for any children under the age of 3, the recommended age for sleepovers in our teepees for children age 5year & above.  Our Wigwam style teepees are suitable for adult sleepovers. 

**Please see Teepee and bell tent section on our web page for measurement guidelines. **

How long do The Bell tents or Indoor tents require for setup?

Cozy Dreams set up times I always allow 1;5-2 hours for Bell tents depending on package booked in. Larger packages I would allow longer time duration.  Indoor Teepee tents with sleepover space being cleared and ready for tent setups depending on the number of teepees chosen I allow 1- 1:5 hours, if only 3 tents Set up is usually around 45mins. Cozy Dreams will always aim to get your sleepover party set up as quickly and efficiently as possible but I also make sure the Cozy tents are set up correctly & finished with all the wow details. Pack aways for indoor tents only take up to 20 minutes, Bell tent pack aways only take around 45mins. 

How do I book?

Cozy Dreams offers a very easy booking process. At first point of contact message please check required date availability (Our dates go very quickly). and number of indoor tents required. Please provide us with chosen theme. Once date and number of tents have been agreed and confirmed availability. Cozy Dreams will then send your booking form for you to read and submit back to  us. PLEASE DO TAKE THE TIME TO READ  as this will provide you with all our Sleepover law required documentions. (Please always check a sleepover company provides you with documents, (They could be trading unsafe and not adhering to the law requirements)

Indoor teepees a £50 & £100 Bell tent & Cinema Packge- Damages deposit invoice Payment is required within seven days, But prompt payment is advised to secure your booking with Cozy Dreams. Your booking completion email with all your booking confirmation details with Cozy Dreams will be sent Via email once All forms have been Aprroved and Deposit payment completed.

*PLEASE NOTE booking is NOT secured with Cozy Dreams until deposits has been received. The remaining party hire balance is due 7 days before your booking hire date. 

Damages deposit will be refunded back to you within 72 hours of the equipment being collected, providing there is no damage or loss to any of Cozy Dreams equipment.

Equipment safe and Are you fully insured?

*** We are now a proud member of the Trusted Trader suffolk Trading standards scheme. This means we have had the 15 poi nt vetting process all our equpiment has been checked and saftey reports produced to us.

All Teepee tents are UKCA fully tested (By law tents are required to be tested and marked) & Certification provided (Please do always check with a sleepover company their tents are legal & safe).   our décor equipment is UKCA marked. We are fully insured and will provide you with all the required law sleepover polices. We are also fully trademarked protecting our name and our work.  

All our equipment provided to you is safe and clean. Our equipment is deep cleaned after each hire duration, then the equipment has a rest period. No theme is straight back out. We take pride in the hygiene and cleanliness of all our equipment  Our equipment is hired to you but please note that you use our equipment at your own risk and we are not responsible for any liability or injury caused to any persons or your party guests.  We do advise that you adhere to following safe and reasonable adult supervision throughout the duration of the party.  Cozy Dreams staff will always complete a risk assessment upon set up completion. 

Please see below for more detailed information. 

​

What about if I have a complaint to make?

If you have a complaint to make about the services you have recieved from Cozy Dreams Please contact Lisa Fulcher in Writting at info@cozy-dreams.co.uk and we will send you our Complaints documention policy and We will resolve as quickly as we can with you.  

Cozy Dreams Policies

Cozy Dreams is proud to say we are the only Teepee business registered in Suffolk with trading standards. Cozy Dreams have been vetted and our equipment has had safety checks with Trading standards officers and all our paper work complies to the law requirements. We have our inspection report available to show our clients along side our certificates of our Teepees.  

All sleepovers are required to be registered and inspected with all their polices and equipment they are hiring out. Please do not be afraid to ask a company for all their required law documentation they should be providing if running a sleepover business along with all certificates and reports. Child safety is our main priority.  

Terms and Conditions 

Our Cozy Dreams Terms and conditions will be sent to you within your booking in form. Please do take the time to read these. There will be a section for you to tick accept or do not accept. If you accept this is your acceptance to reading them and confirming you understand them.

You will be required to fill out the booking form and submit the form back to us.  

Our Indoor sleepover tents and led light up numbers are for indoor use only, All equipment is supplied by Cozy Dreams on hire basis, All equipment is the property and owned by Cozy Dreams. All equipment must be returned after hire duration in the same condition that Cozy Dreams supplied hire equipment to you.

Photos upon installation will be taken and Risk assement will be completed by the staff of Cozy Dreams Our T&C's have been vetted by Trading standards so All law complaint. 

Risk assement: 

Cozy Dreams will always complete our risk assement at every set up. You will be required to sign our Risk assessment form. Any risks will be pointed out to you and noted all down on the form. 

Privacy policy

Cozy Dreams privacy policy is for the documentation and website of Cozy dreams and is presented by Lisa Fulcher owner of Cozy dreams. Cozy Dreams Privacy document outlines the responsibilities and rights of the individuals who choose to use it.

Cozy Dreams  privacy policy will be sent to you upon booking in email confirmation.

If you require any more information please do just request.

 

Deposit & Payment:

All our deposit process information will be sent to you.

PLEASE NOTE bookings are not secure until deposit has been received. 

Public Liability insurance 

Cozy Dreams is fully insured.  We also share our certifications with all venues we deliver and set up at.

Please do contact us if you require more information. 

Info@cozy-dreams.co.uk